Contact Us

At fydvvp.com, we’re here to make your experience with our children’s toys as smooth and joyful as possible. Whether you have questions about our products, need help with an order, want to inquire about returns, or simply want to share feedback—our team is ready to assist you. Below are all the ways to get in touch with us, and we’ll strive to respond promptly to every request.

Reach Us Directly

For personalized support, feel free to contact us via email—our dedicated team will get back to you within 1–2 business days (Monday to Friday).

Email: service@fydvvp.com

Whether you’re asking about the flexibility of our 3D Printed Dummy Nova Titan Lucky 13 Action Figures, tracking a shipment, or clarifying details about our 6-Pack Sets, send your questions to this address, and we’ll provide clear, helpful answers.

Visit Our Operational Base

If you have business inquiries (e.g., wholesale requests, partnership opportunities) or need to coordinate in-person matters, you can reach our team at our Roma headquarters:

Address: Marcello Guarcini, Via Pisino 82, 00177 Roma RM, Italy

Please note that this is an operational office (not a retail store), so we recommend emailing us in advance to schedule a visit, ensuring we can allocate time to assist you effectively.

Frequently Asked Questions (FAQs)

Before reaching out, you may find answers to common questions here to save time:

Shipping: Do you offer free shipping? Yes—we provide free worldwide shipping on all orders, with customs and duties taxes included. For shipping times, most orders arrive within 7–14 business days (varies by location).
Returns: How do I return a product? We offer hassle-free returns within 30 days of delivery. Simply email service@fydvvp.com with your order number and reason for return, and we’ll guide you through the process.
Product Details: Are your toys safe for young children? All our toys (including 3D printed action figures) meet EU safety standards (REACH, CE) and are made from non-toxic, high-quality PVC and biodegradable PLA—safe for kids of all ages.

Customer Support Hours

Our team is available to assist you during the following hours (Central European Time, CET):

Monday to Friday: 9:00 AM – 6:00 PM
Weekends & Public Holidays: Closed (we’ll respond to emails received during this time on the next business day).

Stay Connected

We love hearing from our customers! For updates on new toy designs, special offers, or playful content, follow us on our social media channels (links coming soon). You can also subscribe to our newsletter (via the homepage of https://fydvvp.com/) to get exclusive updates directly to your inbox.