Refund Policy

We at fydvvp.com are committed to ensuring your satisfaction with our children’s toys. Our refund policy is designed to be clear, fair, and customer – friendly.

1. Return Eligibility

1.1 30 – Day Return Window

You have 30 days from the date of receiving your item to request a return. To initiate a return, please contact our customer service team at service@fydvvp.com. We will guide you through the process and provide you with the necessary instructions.

1.2 Condition of Returned Items

  • Unused and Unworn: The toy must be in the same condition as when you received it. This means it should not show signs of wear, tear, or use. For example, our 3D Printed Dummy Nova Titan Lucky 13 Action Figures should have all their original joints intact, with no signs of paint chipping due to excessive play.
  • Tags and Packaging: The item must still have its original tags attached, and it should be returned in its original packaging. The packaging includes the box, any inserts, and protective materials that came with the toy. If you purchased a 6 – Pack Set, all figures in the set must be returned together, along with the original set packaging.

1.3 Proof of Purchase

You will need to provide a receipt or proof of purchase. This can be the order confirmation email you received from us, or any other documentation that shows you purchased the item from fydvvp.com.

2. Non – Returnable Items

  • Custom – Made or Personalized Toys: If you have requested a custom – made toy (such as a personalized action figure with a specific name or design), we are unable to accept returns or issue refunds, as these items are made specifically to your order.
  • Opened and Used Items (Beyond Inspection): Once a toy has been opened and used in a way that goes beyond normal inspection to determine its nature, characteristics, or functioning, it cannot be returned. For instance, if a child has played with an action figure to the extent that its joints are visibly loosened or parts are damaged, we cannot accept it back for a refund.
  • Perishable or Time – Sensitive Items: We do not sell perishable items as part of our children’s toy collection. However, if in the future we introduce any time – sensitive items (like limited – edition toys with an expiration – related feature), they may not be eligible for return once a certain time period has passed.

3. Return Process

3.1 Contact Us First

Before returning an item, you must contact our customer service team. Please include your order number, the reason for the return, and a description of the item’s condition. Our team will review your request and provide you with a return authorization number. This number is essential for us to process your return smoothly.

3.2 Shipping the Return

  • Return Shipping Address: Once you have received the return authorization, we will provide you with the return shipping address. Please note that this is not our regular business address.
  • Shipping Method: You are responsible for choosing the shipping method to return the item. We recommend using a trackable shipping service to ensure that the package reaches us safely. We are not liable for any returns that are lost or damaged during transit.
  • Shipping Costs:
    • For Non – Defective Items: If the return is not due to a defect in the product (e.g., you changed your mind about the purchase), you will be responsible for the return shipping costs. These costs are non – refundable.
    • For Defective Items: If the item is defective, we will cover the return shipping costs. Please contact our customer service team for instructions on how to arrange the return shipping at our expense.

3.3 Package Preparation

Make sure to package the item securely to prevent any damage during transit. Place the item back in its original packaging, if possible. If the original packaging is not available, use suitable packing materials to protect the toy. Include the return authorization number and a copy of your receipt or proof of purchase inside the package.

4. Refund Processing

4.1 Inspection of Returned Items

Once we receive the returned item, our team will inspect it to ensure that it meets the return eligibility criteria. This inspection process usually takes 3 – 5 business days.

4.2 Refund Approval and Execution

  • Approval: If the item passes the inspection, we will approve your refund. You will receive an email notification from us indicating that your refund has been approved.
  • Refund Method: The refund will be issued to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited back to your credit card account. If you used PayPal, the refund will be sent back to your PayPal balance.
  • Processing Time: Please note that it may take some time for your bank or credit card company to process and post the refund. Generally, it can take 3 – 10 business days for the refund to appear in your account, depending on your financial institution’s processing times.

4.3 Partial Refunds

In some cases, we may issue a partial refund. This can happen if:
  • Missing Accessories or Parts: If the returned item is missing accessories or parts that were originally included, we may deduct the value of those missing items from the refund amount. For example, if a toy came with a set of small accessories and some are missing when the item is returned, we will calculate the value of the missing accessories and reduce the refund accordingly.
  • Damage Due to Improper Return Packaging: If the item is damaged during the return process due to improper packaging on your part, we may issue a partial refund based on the extent of the damage.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at service@fydvvp.com. Include a detailed description of the defect or damage, along with clear photos if possible. We will either arrange for a replacement item to be sent to you or issue a full refund, including the original shipping costs (if applicable). We aim to resolve these issues as quickly as possible to ensure your satisfaction.

6. Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website, and the effective date of the new policy will be clearly indicated. If you have an ongoing return or refund request, the policy in effect at the time you initiated the request will generally apply. However, in some cases, we may need to apply the new policy for legal or operational reasons, and we will communicate this to you in advance.
If you have any questions or concerns regarding our refund policy or the return process, please do not hesitate to contact our customer service team. We are here to assist you and make your shopping experience with fydvvp.com as pleasant as possible.